Carpets For Less has been going strong in Winnipeg for more than 20 years. Which is why, when Dale Vencatasamy assumed ownership and operations in July, he didn’t want to mess with a good thing.
“Operations-wise, we really haven’t changed that much,” says Vencatasamy. “We still offer the same products, and the people who worked under the previous owners are still here.”
What return customers to the 670 Nairn Ave flooring wholesaler will notice, however, is an expanded showroom and increased inventory for cash-and-carry – a purchase option where contractors and DIY-ers can pick up the product they need, right on the spot.
Apart from additional hardwood options, returning customers will notice the product mix is mostly the same. What Vencatasamy wants to focus on going forward is the exceptional customer service provided by his experienced staff.
“Our goal is to have the highest standard of customer service,” he says. “We won’t pressure you. In fact, we love it when people come in, sit down, have a coffee and just chat.”
When it comes to talking about flooring, Vencatasamy, store manager Tracy Stone and her sales team have impressive product knowledge and industry expertise.
“We can talk about what your current space looks like and how you intend to use it,” offers Vencatasamy by way of example. “Are you going for a new look? Will there be a different use? We can go through everything in terms of the traffic and the people who’ll be using it. For example, will it be a rec room that’s going to see a lot of teenage traffic?”
On a tight budget for flooring? Carpets For Less has the solution!
Having gleaned that information, the pros at Carpets For Less will be able to provide a flooring recommendation. They’ll also have quotes for installation and post-care maintenance. And for customers on a bit of a tighter budget, the team will work on bespoke options to help bring your vision to reality.
“We have a wide variety of remnants – whether you’re looking for carpet or vinyl,” Vencatasamy says. “Sometimes people are just looking to update the vinyl in their bathroom, and it may be a smaller space. For circumstances like that, there’s no need to make a special order. Come browse the remnants we have, and those pieces will already be discounted.”
He adds: “If you’re working on a budget, we want to say, ‘here are the areas where you can save. We really just want to help people.”
It’s an approach that Vencatasamy says is intended to establish and retain relationships. He wants his customers to be happy with their flooring and to know that, if they need cleaning services or other flooring in the future, they’ll receive the best products and services from Carpets For Less.
Winnipeg's perfect carpet cleaning option
Regarding carpet cleaning, Vencatasamy points out that, through a sister company, he can offer cleaning services at very reasonable rates. In other words, those irritating stains or unfortunate puppy accidents can be nicely cleaned up without breaking the bank.
And if you’re having trouble deciding whether to replace or clean the carpet, let the Carpets For Less team give it a clean. If, after the cleaning, you still decide to replace it, the price of cleaning will be credited towards the cost of replacing the carpet. That way, customers never feel like they’re paying for something twice.
Flooring clearance sale coming up at Carpets For Less
In the near future, Carpets For Less will be holding a Clearance Sale in order to free up some warehouse space. Numerous products, including click and glue-down vinyl planks, carpet tile and remnants will be priced to go.
“At the end of the day,” Vencatasamy reflects, “it doesn’t at all bother me if people just want to come by for the sake of having a cup of coffee and a visit. I want our store to be the kind of place where people from inside and outside the industry can feel comfortable just coming in for coffee and a visit.”
Carpets For Less, located at 670 Nairn Ave in Winnipeg, can be reached by calling (204) 231-3337. Additional information about the store, including available products, services and sales, is available on their website.