Following a burst in the "grandparent scam" reported Wednesday, Stride Credit Union's Eastern Regional Branch Manager Patrick Callin noted that October 30 saw a peak in related calls.
"We work really hard to make sure our staff and organization stay updated on scams and other issues affecting our communities," Callin says. "These are conversations we're constantly having with our compliance team, who works diligently to keep us informed, and we talk to our members directly. By building positive relationships, members are more open and honest with us about what's going on in their lives. So, if we see them making large transactions, we ask questions to ensure they're not being scammed. It’s a way for them to spend their finances safely."
Callin mentions that while he can't specify an exact number, they receive about 15 calls daily about these scams.
"We're very fortunate to be part of the credit union system, which lets us build close relationships with members. They appreciate knowing we’re here to help and protect them," he adds.
Callin highlights how the credit union provides support.
"It's important to discuss these issues openly. Talk to your senior parents and those active on social media. You rarely need to give companies access to your online banking or computer. Stay informed and reach out to those who can help."
He emphasizes that seniors often rely on tech support from their grandchildren, children, or others they trust.
"If you’re unsure, double-check with someone you trust. Many scammers ask victims to lie to their financial institutions, which is never necessary. Don't lie to the police, government, or your bank," Callin advises.