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Alberta's government has announced a contingency plan to ensure that critical mail continues to be delivered during a service disruption at Canada Post. (Photo credit to The City of Calgary)
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Alberta's government has announced a contingency plan to ensure that critical mail continues to be delivered during a service disruption at Canada Post. (Photo credit to The City of Calgary)
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The province has announced a contingency plan to ensure that critical mail continues to be delivered during a service disruption at Canada Post as postal workers began a strike Friday.


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Starting Tuesday, November 19, Albertans can send documents to the provincial government through a network of designated offices across the province. These locations will accept mail with a complete online list without needing stamps.

Area offices include:

  • Airdrie
    Agricultural Centre, 97 East Lake Ramp NE, Airdrie, AB T4A 0C3

  • Calgary
    West Direct Express, Bay 30, 333 28 Street NE, Calgary, AB T2A 7P4

  • Cochrane
    Provincial Building, 2nd Floor, 213 - 1 St. W, Cochrane, AB T4C 1A5

  • High River
    Spitzee Crossing Building, 124 - 4 Avenue SW, High River, AB T1V 1M3

  • Olds
      Provincial Building, 5030 - 50 St., Olds, AB T4H 1S1

Albertans expecting critical correspondence from the government will receive notifications via phone or email detailing when and where mail can be picked up or dropped off. The government has emphasized that it will never request personal information by telephone or ask anyone to click on a link in an email.

How are municipalities reacting?

In response to the strike, Rocky View County actively seeks alternatives to minimize the impact on residents and businesses. For urgent matters, such as applications, invoices, and official notices, the County encourages electronic submissions whenever possible.

The City of Calgary has also arranged to maintain its services amid the strike. Partnering with an external courier service, the City is committed to ensuring that critical material continues to reach Calgarians and businesses.

According to Karl von Engelbrechten, Manager of Information Technology, Calgarians will receive the same level of service despite the disruption. Payments to the City for utilities, taxes, and other services can be made through banks, financial institutions, or online platforms.

For those preferring in-person options, payments can be handled at the Calgary Municipal Building, where cashiers are available Monday to Friday. Additional options include using the Municipal Building’s drop box or 24-hour payment depository. 

As part of the adjustments due to the postal disruption, the Calgary Police Service now includes a court order with legal documents delivered by courier. Inquiries about enforcement tickets can be directed to ticketcontrol@calgarypolice.ca.

Public transit services are also adapting. Seniors' transit passes are available for purchase at designated Calgary Transit Customer Service Centres, while low-income transit passes are sold at multiple locations, including City Hall and leisure centers. Transit passes, and tickets remain accessible at convenience and grocery stores.

The City of Calgary has clarified that penalties for late property tax payments will not be waived if the postal disruption causes delays. Calgarians are urged to explore alternative payment methods to avoid penalties.

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