The Greeter Navigator program at Boundary Trails Health Centre (BTHC) is designed to provide patients and visitors with a warm, welcoming experience from the moment they arrive. Volunteers stationed at the hospital entrance greet guests, assist with directions, and offer support navigating the facility. Whether it’s guiding someone to a medical appointment, offering wheelchair assistance, or simply being a friendly face in a stressful moment, these volunteers help create a compassionate and supportive environment. The program plays a crucial role in easing the hospital experience, ensuring no one feels lost or alone during their visit.
A warm welcome from Greeter Navigators
Lillian Unrau, a volunteer with the Greeter Navigator Program at Boundary Trails Health Centre, brings warmth and compassion to everyone she meets. Her journey into this role stems from a deep sense of gratitude. Having experienced the hospital’s care firsthand during challenging times, Lillian felt inspired to give back.
“Boundary Trails has supported my family through medical interventions and difficult events,” she shared. “Volunteering is my way of expressing thanks.”
Her past work with organizations that relied heavily on volunteers also shaped her understanding of the vital role they play. Today, Lillian is often the first friendly face visitors encounter, offering guidance and comfort with genuine care.
“We’re there to greet you at the door and assist however needed,” she notes.
Organizing a seamless volunteer experience
Nicole Unger, Activities and Recreation Coordinator, oversees the Greeter Navigator Program alongside Palliative Care Volunteer Coordinator Jerri-Ann Froese. Unger highlighted how volunteers receive thorough orientation, including hospital tours, wheelchair safety, confidentiality guidelines, and stress management protocols.
“We buddy new volunteers with experienced ones to ease their first-day nerves,” Unger explained. “Our volunteers have received so much positive feedback from patients and families—they’re often a bright spot on what could be the worst day of someone’s life.”
Looking ahead, the team is preparing for BTHC’s future expansion. “With new buildings, we’ll need more volunteers to guide visitors,” Unger said. “Our volunteers’ dedication ensures things will run smoothly, no matter how big we grow.”
Join the volunteer team
BTHC is always looking for compassionate individuals ready to make a difference. Whether offering comfort in palliative care, assisting with navigation, or supporting hospital programs, volunteers are vital to the centre’s compassionate care mission.
For more information on how to get involved, contact Boundary Trails Health Centre or visit their website.