Starting this summer, Manitoba Public Insurance will open up its options for towing.
The plan is to move from a centralized towing model, which only uses one service provider, to a diversified approach, which will use up to five.
This will allow customers to choose their preferred towing company when reporting a claim. It also allows those needing a tow to contact the company directly to complete claim-related tows after hours.
"We are looking forward to implementing this change in Winnipeg to create more opportunity for individual towing companies, promote a healthy towing industry, and offer customers more choice," said John Bowering, MPI’s Vice President & Chief Claims Officer. "We will work with Manitoba towing companies to provide the best service for MPI customers."
The goal is to speed up the process and provide fast and reliable service.
"This new diversified towing model will significantly benefit Manitoba-based businesses because competitive rates and improved service consistency contribute to a more stable and predictable business environment," said Bowering. "This will also increase the efficiency of the towing and repair process, which will lead to better movement through our physical damage claims process, reducing downtime and boosting customer satisfaction."
The five companies will be chosen through a request for pre-qualification process.
The new options for towing will be available starting June 30, 2025.