The City of Brandon advises residents and businesses of alternative service delivery options to mitigate postal delays due to the potential Canada Post work stoppage.
Media Release - May 23, 2025
Alternative Payment Options Customers who normally submit payment by mail are encouraged to utilize alternative payment methods accepted by the City:
• In-person at City Hall (410 – 9 th St.) during normal business hours 8:30 a.m. to 5 p.m., Monday through Friday
• Drop-off box at the east door on the southeast side of City Hall
• In-person at your financial institution
• Online banking, e-transfer, or through Virtual City Hall (VCH) For more information on these payment options, please visit brandon.ca/payment-options.
Virtual City Hall
To view balances or make payments on water, taxes or receivable accounts, customers may apply for a VCH account at brandon.ca/vch-application.
For customers with an existing VCH account, please visit vch.brandon.ca for more information. VCH can also be utilized to pay parking and compliance tickets or apply for and pay for animal licenses.
Property Taxes
Property taxes are due on or before June 30, 2025. Property owners are responsible for ensuring payment is made on time, even if a bill is not received. A 1.25% monthly penalty will apply to unpaid taxes starting July 1, 2025.
Reminder: while mail-in payments are accepted, they are not recommended due to potential postal delays. Please consider using an alternate payment option. The City will not extend the payment deadline for delays caused by mail disruptions.
For more information on property taxes and assessments, visit brandon.ca/taxes-assessments. Tax and assessment details can also be viewed using the City’s Taxes and Assessments map: gisapp.brandon.ca/webmaps/taxassessment. Taxpayers can email taxes@brandon.ca for further assistance or request a copy of their 2025 tax statement.
Water and Wastewater Utility Invoices
Water and wastewater utility customers who receive their quarterly invoice by mail are encouraged to enroll in electronic invoicing. To enroll, complete an account change form online at onlineservices.brandon.ca/updateinfo. Customers can view their utility account balance on VCH. Customers may also email water@brandon.ca with their service address or account number to obtain an electronic copy of their invoice.
Other Invoices
Invoices for ambulance, solid waste, or other municipal services may be paid using any of the alternatives listed above. Customers of these services can also enroll in electronic invoicing by emailing receivables@brandon.ca with their name and customer ID.
Vendor Payments
Businesses who currently receive payments via cheque are encouraged to enroll in electronic funds payment (EFT). EFT payments will continue to be generated weekly. Contact payables@brandon.ca for information on enrolling for EFT. Invoices to the City of Brandon can be emailed to payables@brandon.ca.