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A new diversified towing model for the City of Winnipeg was announced on Monday.
The City said it will "Improve customer experience while fostering growth and fair competition for Manitoba's towing industry."
Previously, the centralized towing model that MPI used had only one vendor for claim-related towing services. MPI has now selected five towing providers in Winnipeg: Champion Towing, Bison Towing, Sprinter Towing, Hi-Way Towing, and Dr Hook Towing through a competitive procurement process.
Along with the five selected companies, along with those already contracted for customers in Brandon and rural areas is MPI's newly branded, "Trusted Tow."
Trusted Tow will allow much more flexibility, more customer service, and 24-hour availability, which will help when Manitobans need it to the most. MPI can be contacted directly during operating hours to arrange a tow. Outside of operating hours, customers can reach out to one of the five companies directly.
“This new diversified towing model will significantly benefit Manitoba-based businesses by supporting the province’s repair trade industry,” said John Bowering, MPI’s Vice President & Chief Claims Officer in a news release. “We appreciate how difficult it can be to not have your vehicle after a collision. The aim of Trusted Tow is to increase efficiency, so vehicles are getting back to their owners faster.”
Customers can look for the Trusted Tow logo affixed to vehicles to know they are dealing with an MPI-accredited towing company.