An update on Sunwing’s flights out of Saskatchewan came earlier this week, affecting vacation plans for many folks in the southwest.
In a media release from the airline, they announced the cancellation of their winter program from Regina International Airport, taking effect February 4.
“This impacts weekly flights from Regina to Mexico, Cuba and the Dominican Republic,” the release read. “With the exception of Sunday departures to Puerto Vallarta starting on February 5th, and the following flights scheduled for Family Day weekend departures to Puerto Vallarta on February 17th, Mazatlán on February 17th, and Cancun on February 18th and February 20th, which will operate as planned.”
Sunwing is offering various solutions for those affected, including the ability to transfer their packages for same-day departures through Winnipeg, Saskatoon, or other Canadian airports, at originally booked pricing.
If preferred, they also have the choice to cancel their vacations for a full refund to their original form of payment.
“We sincerely apologize to our valued customers and airport partner in Regina for the inconvenience and disruption,” Sunwing Media wrote. “Following the preliminary cancellations in January, the difficult decision to cancel more of our winter program was necessary due to operational and business constraints that would prevent us from delivering the standards of service our customers in Regina expect and deserve when travelling with Sunwing.
“We are hopeful that customers will choose to travel with us from other Canadian gateways to the destinations they love, while we work to re-establish a full program from Regina for the 2023-2024 winter season.
“We thank our customers and airport partner for their ongoing support and understanding at this time and look forward to returning customers to destination through alternate gateways this winter and by rebuilding a fulsome program for next winter season.”
Customers can contact their local travel agent or the Sunwing Sales Centre at 1-877-786-9464 for flight changes or cancellations.