Chestermere Municipal Enforcement has recently changed its dispatch system.
For complaints regarding bylaw or traffic concerns, residents are now asked to call 403-207-8154.
However, enforcement dispatch is only meant to be used for complaints and emergencies. For general questions and non-emergencies, residents can call 403-272-9878.
According to municipal enforcement, the changes were made as the city moved to a computer-aided dispatching network.
"Through the new transition, Chestermere will now have a 911 dispatch centre fielding complaints and calls 24/7 which will be assigned to Officers on a priority and availability basis," wrote municipal enforcement.
"What this means is Officer’s out on the road more, and less in the office fielding calls, unless investigation purposes dictate it."
Municipal enforcement also asks that callers make sure that complaints go through the proper dispatch number and to expect 911-related questions when submitting a complaint.
There is also an online reporting system for traffic and bylaw-related concerns, which is available on the city's website.
For any emergencies that don't relate to bylaws, residents can call 911 or Chestermere RCMP.